Mattress Warranty

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Limited Lifetime Warranty: Memory Foam Mattress

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Coverage Summary

    This Limited Lifetime Warranty covers defects in materials and workmanship in your memory foam mattress under normal residential use. We stand behind the quality of our product and offer protection against:

• Sagging or indentations greater than 1.5 inches not caused by improper foundation or misuse

• Physical flaws in the foam causing it to split or crack despite proper handling

• Manufacturing defects in the mattress cover, including faulty stitching or zipper failure

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Warranty Duration

• Full Coverage Period: First 10 years from original purchase date

• Pro-rated Coverage: Years 11 and beyond, based on a sliding scale of usage and age

• Warranty applies only to the original purchaser and is non-transferable

 

What’s Required for Eligibility

    To qualify for warranty service, you must:

• Use the mattress on a solid, supportive foundation (e.g., platform bed, slatted base with slats no more than 3 inches apart)

• Provide proof of purchase (receipt or order confirmation)

• Ensure the mattress has not been misused, stained, burned, or otherwise damaged due to neglect

 

What’s Not Covered

    This warranty does not cover:

• Normal increase in softness or comfort preference changes

• Damage due to improper foundation, physical abuse, or unsanitary conditions

• Mattresses used in commercial settings (hotels, rentals, etc.)

• Replacement of non-defective components (e.g., cover only)

 

Warranty Claim Process

    To initiate a claim:

1. Fill out the form below

2. Submit photos of the defect and your proof of purchase                                         (We will request this information after initial submission).

3. We’ll assess the claim and, if approved, offer one of the following:

   • Repair of the defective mattress

   • Replacement with the same or comparable model

   • NOTE: No Refunds will be given 

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